Operations specialty 100h · 4 modules · €45–€65/hr

Operations AOS course

Run a Boss + PowerLens deployment across a real ops team.

Outline only (full content in development)

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Functions touched

BossPowerLensSailford

Modules

Module 1 · 18h

4 units

Foundation — Operations under AI

• Operating-model anatomy: process / system / people
• PowerLens shadow-IT discovery as the ops baseline
• Where AI breaks vs amplifies an SLA promise
• Worked example: a 4-week ops-lead journey

Module 2 · 30h

4 units

Function deep-dive — Boss

• Standing committees, decision logs, and the Boss governance object
• Hands-on: turn a chaotic exec ritual into a Boss-managed cycle
• Boss prompt patterns: triage, escalate, approve
• Audit-trail discipline for Italian DPO sign-off

Module 3 · 36h

4 units

Engagement craft — running an ops deployment

• Process mining vs PowerLens shadow-IT: complementary, not duplicative
• KPI tracking: SLA, exception rate, decision throughput
• Boss + Steve choreography for cross-functional meetings
• Hand-off ritual to the COO / ops lead

Module 4 · 16h

4 units

Capstone — your reference deployment

• Full Boss + PowerLens plan for a synthetic mid-market account
• SLA improvement projection vs cc-053 ops transforms
• Decision-log governance design
• Risk register including ISO 27001 + ISO 42001 perimeter

Exam blueprint

MCQ

Short answer

Pass

75%

Duration

45m

Capstone

Operations AOS Capstone — Decision-velocity reform

A 320-FTE customer averages 14 days from incident → resolution and 11 days for a cross-functional decision. Produce a Boss + PowerLens plan that halves both within quarter +1.

Deliverables

• PowerLens shadow-IT inventory + adoption map
• Boss governance design (committees, cadences, owners)
• Decision-log ontology + worked examples
• KPI projection tied to cc-053 ops_lead transforms
• Audit-trail compliance memo

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